Refund policy

Refund & Replacement Policy

At Imaginary Art, every artwork is carefully created, curated, and prepared with the utmost attention to detail. As our pieces are crafted and fulfilled specifically for each order, we do not accept returns or exchanges due to a change of mind, preference, or incorrect selection.

Damaged, Defective or Incorrect Artwork

We take exceptional care in packaging every artwork so that it reaches you in pristine condition. However, in the rare event that your order arrives damaged, defective, or incorrect, please notify us at support@imaginaryart.com within 48 working hours of delivery.

Please note that damage or defect claims raised after 48 working hours of delivery will not be accepted.

To ensure we can fairly assess any damage that may have occurred during transit, an uninterrupted parcel-opening video is mandatory for all damage claims.

The video must:

Begin before the parcel is opened, clearly showing the unopened package and shipping label.
Capture the entire unboxing process in one continuous recording, without cuts, edits, pauses, or interruptions.
Clearly show the package from all relevant angles, including the outer packaging, shipping label, seals, and inner protective packaging.
Continue through the complete unboxing and clearly document the condition of the artwork immediately upon opening.

Claims without a complete, continuous opening video may not be accepted or eligible for a replacement or refund.

Once we receive the required documentation, our team will carefully review the claim. If the artwork is confirmed to have arrived damaged, defective, or incorrect, we will, where possible, arrange a replacement.

If a replacement cannot be arranged, we will process a refund to the original payment method within 10 business days of the claim being approved.

Order Cancellations

Once an order has been placed, it is final and cannot be cancelled.

As each artwork is prepared specifically against the order placed, we are unable to accommodate cancellation requests after purchase.

For any concerns regarding your artwork, please reach out to us:

Email: support@imaginaryart.com

You may also contact us via Instagram: @imaginaryxart

At Imaginary Art, every piece is handled with care from creation to delivery. We appreciate your cooperation in ensuring that any genuine transit-related concerns can be addressed promptly and fairly.